State Farm® Insurance Agent Mark Riden
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
William Tillman
January 20, 2026
5
out of
5
rating by William Tillman
"Changed car insurance from one car to a new one. One phone, quick and easy."
We responded:
"Thank you, William! I'm happy to hear that the process of changing your car insurance was quick and easy. If you have any more questions or need assistance in the future, feel free to reach out. We’re here to help!"
Cindy Brown
January 20, 2026
5
out of
5
rating by Cindy Brown
"They are very nice have been with them a long time Thank you Mike for your Kindness"
We responded:
"Thank you, Cindy! I'm happy to know you've had such a positive experience with us over the years. Your trust means a lot. If there's anything else we can do for you, just let us know!"
Andrea Johnson
January 19, 2026
5
out of
5
rating by Andrea Johnson
"I am so pleased with the services we have received with Michael! We left Farm Bureau bc of a $200 a month price increase. Michael got us down $300! He also saved my mom money following our switch! You won’t be disappointed! Give him a call!"
We responded:
"Andrea, thank you for sharing your experience! I'm happy to hear that Michael was able to assist you and your mom with such significant savings. We’re committed to providing excellent service and value. If you ever need anything else, feel free to reach out!"
Erin Ramage
January 18, 2026
5
out of
5
rating by Erin Ramage
"Mike was very helpful!"
We responded:
"Thank you, Erin! I'm happy to hear that Mike was able to assist you effectively. Our team is dedicated to providing excellent service. If you need anything else, feel free to reach out!"
Kendall Davis
January 16, 2026
5
out of
5
rating by Kendall Davis
"Went by today and met with Ms. Makayla for a little tune up on insurance needs. She is always a pleasure to deal with and she helped me with what I was needing to do. I have been with the group at this office since Mark took it over. Great employees and a great leader."
We responded:
"Kendall, thank you for your wonderful feedback! I'm happy to hear that Makayla was able to assist you with your insurance needs. It's great to know you've been with us we took over, and we truly appreciate your loyalty. If there's anything else we can do for you, just let us know!"
Pricella Parker
January 15, 2026
5
out of
5
rating by Pricella Parker
"Mike was really polite he really took his time with myself and my husband we really appreciate him he gave his car insurance for three cars at a reasonable price thanks Mike at State farm"
We responded:
"Thank you, Pricella! I'm happy to hear that Mike provided you and your husband with such attentive service and a great deal on insurance. We appreciate your kind words and are always here to help with any of your insurance needs. Let us know if there's anything else we can assist you with!"
Monroe_N_Lace
January 14, 2026
5
out of
5
rating by Monroe_N_Lace
"They are always so friendly glad to be a customer of State Farm. Mike really helped me with all my questions and I’m very greatful."
We responded:
"Thank you for the five-star rating! We’re honored to have you as a customer at our State Farm office in Cleveland, TN."
Kevin KEEFER
January 9, 2026
5
out of
5
rating by Kevin KEEFER
"Always eager to help day or night! Calls to check on my family from time to time, and has a very awesome staff! Mckayla always goes above and beyond what's asked as well as all the rest! great friendly staff! McKayla is amazing !!!!!!!!!!!!!!!!!"
We responded:
"Thank you, Kevin, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like McKayla, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Charlton Shamblin
January 9, 2026
5
out of
5
rating by Charlton Shamblin
"Mike Mcguirk and Mark Riden at State Farm were an incredible help. They got us an incredible rate, were so easy to work with, and made sure we were taken care of very well. I’ll be recommending them to all sorts of friends and family."
We responded:
"Thank you, Charlton! I'm so glad to hear that we could assist you with a great rate and provide a smooth experience. Your recommendations mean a lot to us. If you ever need anything else, feel free to reach out!"
Jordan Leggett
January 9, 2026
5
out of
5
rating by Jordan Leggett
"Best in the business! Can’t recommend Mark and his crew enough. Always going above and beyond to make sure you’re taken care of!"
We responded:
"Hi Jordan! Thank you for the fantastic 5-star rating! We're so happy you had a great experience with us! If you ever need anything, feel free to reach out! - Mark Riden - State Farm Insurance Agent, Cleveland, TN"
Olivia Versen
January 9, 2026
5
out of
5
rating by Olivia Versen
"Mike is the best! He’s always helpful, responsive, and goes the extra mile to help me save money. I truly appreciate his dedication and highly recommend him!"
Scott n Heide wallace
January 9, 2026
5
out of
5
rating by Scott n Heide wallace
"Thanks Christy and MaKayla for helping me with my insurance cards today! I appreciate you taking the time to explain everything to me. Five stars⭐️⭐️⭐️⭐️⭐️ And a big thanks to Mark Riden for always keeping his clients updated on the newest products, giving us added security and peace of mind! 👐 Scott & Heidi Wallace 1/9/2026"
We responded:
"Thank you so much for your wonderful review, Scott & Heidi! We're thrilled to hear that you had a great experience with our services. Your satisfaction is our top priority, and it's rewarding to know we've met your expectations. Please don't hesitate to reach out if you need any further assistance. We're always here to help!"
Jacob Cole
January 8, 2026
5
out of
5
rating by Jacob Cole
"Mike is a great guy. Quick easy and straight fwd.!"
We responded:
"Jacob, thank you for your feedback! I'm glad to hear that Mike made your experience quick and straightforward. We appreciate your support and are here if you need anything else!"
Margaret Loring
January 8, 2026
5
out of
5
rating by Margaret Loring
"Mike has been very helpful in my transition in moving to Tennessee. Building a new home and moving is very stressful. I appreciate his guidance and feel very confident in the choices I made with his guidance."
We responded:
"Hey, Margaret! Thanks so much for letting us know that Mike was helpful during your move to Tennessee. We’re glad your homeowners and auto coverage are working well and that you feel confident in your choices."
Carla Little
January 7, 2026
5
out of
5
rating by Carla Little
"Christy was super helpful coordinating our homeowner’s policy documentation with our mortgage company. Highly recommend!"
We responded:
"Thank you for the wonderful review, Carla! We're so glad Joseph could assist with your replacement policies and make the process easier to understand. We appreciate your feedback and wish you the best with your move to Tennessee! - Mark"
Natasha Hall
January 6, 2026
5
out of
5
rating by Natasha Hall
"Very nice an efficient"
We responded:
"Thank you, Natasha! I'm happy you found our service efficient and pleasant. If there's anything else we can assist you with, feel free to reach out. We’re here to help!"
Micah Ross
December 19, 2025
5
out of
5
rating by Micah Ross
"Mike was great!"
We responded:
"Thank you, Micah! I'm happy to hear that Mike provided you with great service. We appreciate your feedback and are here if you need anything else."
Frank Moran
December 18, 2025
5
out of
5
rating by Frank Moran
"Answered my question completely and effectively and helped set up auto-pay. Thanks"
We responded:
"Thank you, Frank! I'm glad we could provide a complete and effective answer to your question. If you have any more questions or need further assistance, feel free to reach out anytime."
grant johnson
December 17, 2025
5
out of
5
rating by grant johnson
"Personable, timely, and great customer service. That’s what you get when you work with Mike! Could not be happier with how easy the process was."
We responded:
"Grant, thank you for your fantastic feedback! I'm so happy to hear that Mike provided you with such personable and timely service. Making the process easy for you is always our goal. If you ever need anything else, feel free to reach out!"
Valerie
December 16, 2025
5
out of
5
rating by Valerie
"I recently relocated to TN and the relocation process is a frustrating one but I am so glad I chose Mark Riden's office to do business with. I've been working with Mike to get my auto transferred over and get a quote on homeowners insurance. He is always prompt at answering and returning calls and is very pleasant to work with. You will not go wrong if you choose this State Farm office!"
We responded:
"Hey, Valerie! Thank you for sharing your experience. We’re glad Mike could make your relocation process easier by helping with your auto transfer and homeowners quote. We really appreciate you choosing our office and your kind words about our team."
bryan harvey
December 15, 2025
5
out of
5
rating by bryan harvey
"Great transaction"
We responded:
"Bryan, thank you for trusting our agency with your insurance needs. - Mark Riden - State Farm Insurance Agent"
Paula Burgner
December 15, 2025
5
out of
5
rating by Paula Burgner
"Michael McGuirk is great. Very professional and respectful treats you the way you should treat others. This was the what made my husband and I choose Mark Ridden State Farm. Thank you and God Bless !"
We responded:
"Thank you, Paula! I'm happy to hear that Michael's professionalism and respect made such a positive impact on your decision. We're grateful to have you and your husband with us. If you ever need anything, just let us know!"
April
December 12, 2025
5
out of
5
rating by April
"Mike was so helpful and knowledgeable. He saved me not only on my car insurance but rv insurance as well . I walked away with full coverage on both and life insurance for less than I was paying just for my car insurance! Highly recommend giving Mike a call."
We responded:
"Thank you, April! I'm delighted to hear about your positive experience with Mike. It's fantastic that he could assist you with your insurance all while saving you money. We appreciate your recommendation! If you have any more questions or need further assistance, feel free to reach out."
Luke Osborne
December 11, 2025
5
out of
5
rating by Luke Osborne
"If you're looking for insurance with professional help go see mckala at state farm. She's awesome"
We responded:
"Thank you, Luke, for sharing your experience! I'm happy to hear that McKayla provided you with the professional assistance you were looking for. We're grateful to have her on our team. If you need any further assistance or have questions, feel free to reach out to our office anytime!"
Wes Zervas
December 9, 2025
5
out of
5
rating by Wes Zervas
"Everyone at the office is extremely professional and polite and very quick to help with whatever is needs to be done"
We responded:
"Hey Wes! Thanks a bunch for the 5-star rating! We're so happy you're satisfied with our service. If you ever need anything else, we're here for you! - Mark Riden - State Farm Insurance Agent, Cleveland, TN"