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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lolyloopsy torres

April 23, 2024

5  out of  5 rating by Lolyloopsy torres
"First time with State-farm insurance and the office staff was very professional and kindly. We work through togethers for a good Insurance policy for my cars and home. Thanks"
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Billy Byers

April 22, 2024

5  out of  5 rating by Billy Byers
"Pual was great to deal with and was very professional and has gone above and beyond his job to help with any situation."
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Kevin Pruitt

April 20, 2024

5  out of  5 rating by Kevin Pruitt
"I'm giving this review to one specific employee at Mark Riden State Farm. She is the one I trust with my insurance needs. She is the Voice of Mark Riden State Farm. She recently saved me a lot of money on my premiums. McKayla, I want to thank you for being the one that gets things done and works for the customers. You are appreciated more than you know. Thank you for helping me. Every company has a voice on the other end of the phone. For years it's been McKayla. Mark, I know you appreciate her. Employee of the year sounds about right for all she does for you. Continue to treat her right. She would make any company better. Ask for McKayla and I'm certain you'll be glad you did, people."
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bryan harvey

April 19, 2024

5  out of  5 rating by bryan harvey
"Great transaction"
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Kimberly Manning

April 19, 2024

5  out of  5 rating by Kimberly Manning
"Everyone in Mark rider’s office is very professional and extremely helpful!! Thanks today to Joe for helping me with my insurance needs!!"
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Leah Banks

April 19, 2024

5  out of  5 rating by Leah Banks
"Absolutely love this office! Makayla has helped our family so many times with our multiple policies. They definitely have the lowest rates around too! Cannot go wrong with trusting your coverage with Mark Riden! Don’t wait any longer on switching today!"
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Jay Newman

April 19, 2024

5  out of  5 rating by Jay Newman
"McKayla Elliot stayed after hours on a Friday to help me get insurance on a property right before a storm. She even was able to save me money on my policy. Thank you, McKayla!"
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lawson dale

April 17, 2024

5  out of  5 rating by lawson dale
"very fast very easy to work with and gave me a great price!"
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Angie Kedel

April 16, 2024

5  out of  5 rating by Angie Kedel
"I recently had the pleasure of interacting with Joe at State Farm, and I must say that the service I received was outstanding. From the moment I answered my phone, I was greeted with a warm and friendly demeanor. Joe took the time to understand my needs and provided me with various options for life insurance policies. What truly stood out was Joe’s patience and willingness to answer all my questions. He explained the intricacies of each policy, ensuring that I had a clear understanding of what I was getting into. Joe’s expertise and professionalism made the entire process smooth and hassle-free. It’s rare to find someone who genuinely cares about their clients, but Joe exceeded my expectations. I ended the call with State Farm feeling confident and well-informed about my life insurance decision. If you’re looking for great service and a knowledgeable agent, I highly recommend Joe at State Farm. His dedication and friendly approach make all the difference. Thank you, Joe!"
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Kaitlyn Stewart

April 15, 2024

5  out of  5 rating by Kaitlyn Stewart
"Every interaction with Mark or Joe is always so easy and fast! Anything I need they get done in a timely manner and are always so helpful."
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Kimberly Cronan

April 3, 2024

5  out of  5 rating by Kimberly Cronan
"Great people! Thanks for all your help Joseph"
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April Wells

April 2, 2024

5  out of  5 rating by April Wells
"We came in with our new car and the one agent asked how he could help.then referred us to another agent and he shook our hands and asked us to sit down . He asked us information and gave us a quote . He was very helpful and we got full coverage on our car. He sent the ID cards to the email and sent info to my phone. We are both very happy and satisfied with their customer service . We recommend them highly."
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lisa poe-jones

March 22, 2024

5  out of  5 rating by lisa poe-jones
"Several different companies could not provide the coverage we need. Joseph at Mark Riden's did, and saved us $3000 a year."
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Cara Peace Burrows

March 18, 2024

5  out of  5 rating by Cara Peace Burrows
"Very easy to work with! Explained everything in detail and went over multiple quotes to ensure we would be getting the best policy!"
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Sarah Stingley

March 15, 2024

5  out of  5 rating by Sarah Stingley
"Joe was so friendly and helpful! Very happy with how easy and fast it was to switch to TN insurance."
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Shelly Wild

March 13, 2024

5  out of  5 rating by Shelly Wild
"Makayla is awesome. I called with a problem, she fixed it, explained the new billing system (that we weren't informed about) and then saved us money every month!! If you need help, call and ask for her!"
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Andrew Gott

March 8, 2024

5  out of  5 rating by Andrew Gott
"Handles our homeowners policy and more. Great agency- super easy to work with, and not only when they’re trying to sell you something BUT unlike other insurance companies I have dealt with they’re right there with you when dealing with a claim."
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Wendy Holmes

February 28, 2024

5  out of  5 rating by Wendy Holmes
"The agent was courteous and even helped me with renter's insurance."
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sissi gonzalez perez

February 27, 2024

5  out of  5 rating by sissi gonzalez perez
"Excelente"
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Lee Ann Marona

February 26, 2024

5  out of  5 rating by Lee Ann Marona
"Joe did a great job with our complicated state-to-state transfer. Mark and his team have a beautiful and welcoming office, and we appreciated their helplessness and kindness. Thanks Joe, Mark, and Austyn!"
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jake haynes

February 23, 2024

5  out of  5 rating by jake haynes
"The whole process started and ended before I knew it. Super helpful and easy to work with."
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Tony Hancock

February 23, 2024

5  out of  5 rating by Tony Hancock
"Joe was great! He patiently worked with us to set up coverage that was what we needed and within our budget. Thanks so much"
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Donna Southerland

February 22, 2024

5  out of  5 rating by Donna Southerland
"We've been with Mark Riden State Farm since we moved our family to TN in 2016. Mckayla is an absolute dream to work with and always goes above and beyond to accommodate in every way! She's very knowledgable and is always a pleasure to speak with! We highly recommend Mark Riden State Farm in Cleveland, TN! Call today and ask for Mckayla!!"
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Jennifer Keith

February 21, 2024

5  out of  5 rating by Jennifer Keith
"McKayla worked a miracle and I am forever grateful and thankful! Great customer service and communication! I highly recommend working with these guys!"
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Evelyn Addison

February 15, 2024

4  out of  5 rating by Evelyn Addison
"State Farm people are the friendliest people and they help me with so much from getting my insurance. I would recommend them to anybody please if you need your insurance needs met today please get in touch with them and thank you so much."