State Farm® Insurance Agent Mark Riden
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Robert Burns
June 5, 2025
5
out of
5
rating by Robert Burns
"People at this business are always helpful and friendly. Mike helped us today by thoroughly answering all our questions about a couple of insurance matters. Highly recommend!"
BJ Stevens
June 5, 2025
5
out of
5
rating by BJ Stevens
"This morning I stopped at State Farm for help with a couple of issues. McKyla could not have been nicer. She was knowledgeable, helpful, and very understanding. Her suggestions took the fear out of my issues and I was able to resolve them all!"
We responded:
"Hi BJ, Thank you for sharing your experience! We’re so glad to hear that McKyla was able to provide the support and reassurance you needed. Her knowledge, kindness, and practical suggestions are exactly what we aim to deliver to each customer. It’s wonderful to know she helped you resolve your issue with ease. If there’s ever anything else we could assist you with, please don’t hesitate to reach out. - Mark"
Angiemarie Cartagena
June 4, 2025
5
out of
5
rating by Angiemarie Cartagena
"Excellent customer service! Mike was extremely helpful, patient, and knowledgeable. Highly recommend! If you’re looking for a fast and smooth insurance process, definitely ask for Mike."
Rich Nichols
June 4, 2025
5
out of
5
rating by Rich Nichols
"Mike was polite & professional"
Sharon Ray
June 4, 2025
5
out of
5
rating by Sharon Ray
"Great customer service"
We responded:
"Thank you, Sharon! I'm happy to hear you appreciated our customer service. If there's anything else we can assist you with, just let us know. We’re here to help!"
K Ross
May 28, 2025
5
out of
5
rating by K Ross
"Joe has been really great, changing my options just as I needed them without any hard sell. He's been there to answer my questions and help me out to get coverages I could afford. You have no idea how much that means to me. I would pick this office all over again!"
We responded:
"Hello, K Ross! I really appreciate you sharing this. Joe works hard to listen and support without pressure, and I’m so glad that came through while helping you find coverage that fits your budget. Thank you for letting us know the experience made a difference for you."
Jacqueline Herman
May 27, 2025
5
out of
5
rating by Jacqueline Herman
"Mark was very kind and was pleased by his work"
We responded:
"Hey, Jacqueline! I really appreciate your kind feedback. I'm glad I could help and that you were pleased with the experience. If you ever have questions about your coverage, my team and I are here to help."
lisa poe-jones
May 26, 2025
5
out of
5
rating by lisa poe-jones
"Several different companies could not provide the coverage we need. Joseph at Mark Riden's did, and saved us $3000 a year."
We responded:
"Wow, we are thrilled to hear about your positive experience with Joseph at our office! Providing the coverage you need and saving you $3000 a year is exactly the kind of service we aim to deliver. Thank you for choosing Mark Riden - State Farm Insurance Agent for your insurance needs in Cleveland, TN."
Shane Pierce
May 23, 2025
5
out of
5
rating by Shane Pierce
"Thanks for your help today!"
We responded:
"Thank you, Shane, for your kind words! I'm glad we could assist you today. If you have any more questions or need further assistance, feel free to reach out anytime."
Constance Broach
May 23, 2025
5
out of
5
rating by Constance Broach
"They have been great with communication when their underwriting department needed us to fix some things for our coverage. Fast replies back to emails and phone calls. Great office to work with. Liberty Mutal was raising our homeowners through the roof (when we filed no claims in the 5 years we had them) because of the hurricanes and tornadoes in Florida and North Carolina. We were able to transfer over to State Farm and they saved us over 5k in what Liberty Mutual was going to raise us up to "because of the catastrophic occurrences in our region". All other insurance companies we spoke with said LM was ridiculous for raising it that high. State Farm came in where we needed it and for the exact same coverage we had when we bought our house in 2019. We are very happy with our switch to State Farm."
We responded:
"Thank you, Constance, for sharing your experience! I'm glad our office could assist with your coverage needs and provide a smooth transition from Liberty Mutual. It's wonderful to know that our communication and prompt responses made a difference for you. We're happy to have you with State Farm and are here for any future questions or needs!"
William Woodall
May 19, 2025
5
out of
5
rating by William Woodall
"Everytime I have needed anything change of state, change of car, or claims to be taken care of they where always helpful and came through."
We responded:
"Thank you, William, for the fantastic 5-star rating! I'm happy to know that you had a positive experience with our office. If you ever have any questions or need further assistance, don't hesitate to reach out. We're here to help!"
William Miller
May 16, 2025
5
out of
5
rating by William Miller
"Mike from Mark's office did an excellent job with our requirements."
We responded:
"Thank you, William! I'm glad to hear that Mike was able to meet your requirements so effectively. We appreciate your feedback and are here to assist with any future needs you may have."
Heather Kent
May 15, 2025
5
out of
5
rating by Heather Kent
"Was very helpful, kind and respectful of my time as well."
We responded:
"Thank you, Heather, for your feedback! We're pleased to know you found the service helpful. Please contact us if you have any additional questions."
Alex Cartee (alex)
May 12, 2025
5
out of
5
rating by Alex Cartee (alex)
"Mike was amazing! He never gave up trying to get me a better policy and now I’m saving $100 a month and have life insurance! Very great experience."
We responded:
"Thank you, Alex! I'm glad to hear about your positive experience with Mike. It's wonderful that he was able to help you save $100 a month. If you have any more questions or need further assistance, feel free to reach out to our office."
Kevin Robinson Jr
May 9, 2025
5
out of
5
rating by Kevin Robinson Jr
"Mckayla couldn’t have been more helpful! Answered every question/concern i had, and actually helped me find more information out that i hadn’t even thought about!"
We responded:
"Thank you, Kevin, for sharing your experience! I'm happy to hear that Mckayla was able to assist you so thoroughly and provide valuable insights. Our team is always here to help with any questions or concerns you may have. If you need further assistance, don't hesitate to reach out!"
Jennifer Clark
May 9, 2025
5
out of
5
rating by Jennifer Clark
"Very helpful and assisted immediately."
We responded:
"Thank you, Jennifer, for your feedback! I'm glad to know that you found our assistance helpful and timely. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Sandra
May 9, 2025
5
out of
5
rating by Sandra
"Great company, the people are so friendly an helpful."
We responded:
"Thank you, Sandra! I'm happy to know that you found our team friendly and helpful. We're here to assist you with any insurance needs you may have. Feel free to reach out anytime!"
Alexis Green
May 8, 2025
5
out of
5
rating by Alexis Green
"Everyone at this agency is fantastic and always ready to help any time you call. I want to thank Mike for all his help today it really was an awesome experience!"
We responded:
"Thank you, Alexis, for your wonderful feedback! I'm glad to hear that Mike and the rest of our team were able to provide you with an awesome experience. We're always here to help whenever you need us. If you have any questions or need further assistance, feel free to reach out!"
Story Teller
May 7, 2025
5
out of
5
rating by Story Teller
"Love them ❤️"
We responded:
"I'm happy to know you love our service! Your support means a lot to us."
Minecraft for life
May 6, 2025
5
out of
5
rating by Minecraft for life
"Great customer service and great rates"
We responded:
"Thank you so much for your feedback! I'm glad to know you're happy with our customer service and rates!"
Erika Pritt
May 6, 2025
5
out of
5
rating by Erika Pritt
"Joe was very helpful! Would definitely recommend!!!!"
We responded:
"Thank you, Erika! I'm glad to hear that Joe was able to assist you effectively. We truly appreciate your recommendation. If you have any questions or need further assistance, feel free to reach out to our office anytime!"
kathy gibson
May 5, 2025
5
out of
5
rating by kathy gibson
"Mike was very helpful! He was patient and took the time to explain everything to me! Thanks Mike"
We responded:
"Thank you, Kathy, for sharing your experience! I'm glad to hear that Mike was able to assist you with patience and clarity. We appreciate your feedback and are here to help with any future questions or needs."
Kathy Gibson
May 5, 2025
5
out of
5
rating by Kathy Gibson
"Mike was very helpful and patient. Definitely recommend!"
We responded:
"Thank you, Kathy! I'm happy to hear that Mike was helpful and patient during your experience. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime!"
Chris Miller
May 2, 2025
5
out of
5
rating by Chris Miller
"I went into State Farm and sat down with McKayla. I neede to swap a vehicle I had just purchased. And she started digging into my policy and was able to save me $213 every 6pm. Thank you for the time McKayla."
We responded:
"Thank you, Chris, for sharing your experience! I'm happy to hear that McKayla was able to assist you and even save you some money. We appreciate your trust in us and are here for any future needs or questions you might have."
Jacob Black
May 2, 2025
5
out of
5
rating by Jacob Black
"Excellent experience."
We responded:
"Thank you, Jacob, for sharing your positive experience! I'm happy to know you had an excellent time with us. If you ever have any questions or need assistance, feel free to reach out."